Virtual Booking Center (VBC)
The Virtual Booking Center allows you to outsource the booking and scheduling of satellite and fiber networks, from transponders and antennas to local loops, switch ports and long-haul fiber circuits. VBC is based on our unique Vortex SESM platform, which automatically breaks down orders into all the tasks needed to execute them, prompts operators on each task with automatic escalation in the case of delays, and even exports billing information direct to your systems. VBC offers:
- Fast and accurate processing of orders received by fax, email and telephone to our Call Center, where experienced technicians assist your customers in setting up the most cost-effective circuit from your available capacity.
- Automated email and fax confirmation of all service orders.
- Automated switch-order requests and other third-party facilities orders following the booking of a firm order.
- Pre-checking of day-of-air details with all operations and providers for each order.
- Automated prompting of your Operations Center staff to execute all required tasks, via secure online interface to Vortex SESM.
- Complete and detailed reports, shift notes and good-night documentation for each service order.
- Optional secure Internet interface for you and your customers that displays all order status in real time.
- 24/7 help desk telephone technical support.
Who can benefit from VBC?
- Fiber network operators seeking new markets in video distribution
- Satellite carriers and capacity resellers
- Teleport operators
- Satellite truck and portable/flyaway operators
- Video production facilities
Why is VBC better that doing it yourself?
VBC offers financial benefits from the elimination of capital expenditures to reduced operating costs. As an outsourced service, it eliminates the need to hire, train and manage a booking staff and customize the systems to support them. And by streamlining your operation, it helps your company to achieve its financial and efficiency goals. |
